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FAQ & Patient Guides

Located below are our patient guides, available to download

CT colon information sheet
Click to download 
CT Colonography Prep information gastrograffin only
Click to download 
CT Colonography Preparation Information
Click to download 
Patient Guide to Open MRI guide
Click to download 
Patient Guide to CT cardiac angiogram
Click to download 
Patient Guide to MRI small bowel
Click to download 
Patient Guide to X-Ray
Click to download 

Frequently Asked Questions

Q: Will I receive a copy of my image scans?

A: All patients receive a CD with images taken from your scan, should you require an additional CD, a £15 charge will be applied.

Q: When do I get the results of my scan?

A: Our reporting times are between 24-48 hours after your scan, results are sent to your referring clinician.

Q: Who reports the results of my scan?

A: Our well-renown in-house radiologists provide a detailed report for each scan. If you have been referred by the NHS your scan will be sent back to your referrer who will report your scan.

Q: Do you accept self-funding? Do I need a referral letter?

A: Yes, we do accept self-funding, insured, embassies, NHS and Medico-Legal companies. A referral is required by a clinician in order to undertake any diagnostics

Q: What insurers do you accept?

A: We are covered by most major insurers including, Aviva, AXA, Bupa, Cigna, Healix, Simply Health, WPA and Vitality.

Q: Is there a cancellation fee if I cannot attend my appointment?

A: There is no cancellation fee if you contact us prior to your appointment; however, if you fail to attend your appointment without informing us then there is a fee of 75% of your scan cost.

Q: How do I prepare for my scan?

A: Upon booking your appointment, a patient guideline will be posted or e-mailed to you, alternatively there are patient guides available on our website All health and safety protocols and questionnaires will be thoroughly discussed with you upon your arrival for your scan by our Imaging team.

Q: Can I have a friend/family member accompany me in the scanning room?

A: Of course, we strive on making all patients feel comfortable during their scan. You are able to bring one person with you inside the scanning room, provided they meet all health and safety protocols.

Q: How long does the scan take?

A: All scans vary depending on which scan you are having and if you are having multiple body parts scanned. Please check with our bookings team when you book your appointment as to how long your scan will take.

Q: What can I expect during my scan? Will I have an injection?

A: Your radiologist will go through upon arrival the detailed journey of your scan, you may experience some loud noise from the scanning machines, for which we provide headphones playing your choice of music. An injection is only provided if your scan requires a contrast injection- this information will be provided to you upon booking your appointment.

Q: Is the scan safe? Will I feel anything? Are there any risks?

A: All scanning is safe; you will not feel any pain from our machines. A health and safety questionnaire is asked by your radiologist at the time of your scan to ensure that you met the criteria to be able to have a scan, minimising any risks.

Q: Do I have to wear any special clothing? Can I wear jewellery?

A: All patients are supplied with a gown to change into to ensure scanning images are clear. Jewellery is prohibited due to the magnet in the machines and your radiologist will ask you prior to your scan to ensure all health and safety protocols are met.

Q: What if I am pregnant?

A: All female patients are asked this question upon booking and prior to your scan. Pregnant women are not permitted to undergo any diagnostic imaging as it is harmful to your unborn baby.

Q: What if I have a metal implant?

A: Due to the strong magnetic field in our machines, any metal is not allowed in the room. If you have a metal implant or pacemaker then scans are prohibited and an alternative solution is researched and recommended.