Book your appointment today  0207 467 6190

FAQ & Patient Guides

Located below are our patient guides, available to download

CT colon information sheet
Click to download 
CT Colonography Prep information gastrograffin only
Click to download 
CT Colonography Preparation Information
Click to download 
Patient Guide to Open MRI guide
Click to download 
Patient Guide to CT cardiac angiogram
Click to download 
Patient Guide to MRI small bowel
Click to download 
Patient Guide to X-Ray
Click to download 

Frequently Asked Questions

Q: Will I receive a copy of my image scans?

A: Yes, following your scan the radiologist will provide you with a CD of your image scans to take away with you.
Should you require an additional CD, a £15 charge will be applied.
Please note that, unless specifically requested by your referring doctor or consultant, we do not usually issue non-private patients with CDs.

Q: When do I get the results of my scan?

A: Your results will be sent to your referring clinician between 24-48 hours after your scan.

Q: Who reports the results of my scan?

A: Our expert radiologists provide a detailed report for each scan.
If you have been referred by the NHS your scan will be sent back to your referrer who will report your scan.

Q: Do you accept self-funding? Can I refer myself for a scan?

A: We accept both self-funding and insured patients, as well as patients referred by the NHS, embassies and Medico-Legal companies.
You cannot refer yourself from a scan; you will require a referral and associated referral letter from a clinician in order to undertake any diagnostics at our Centre.

Q: What insurers do you accept?

A: We are covered by most major insurers including: Aviva, AXA, Bupa, Cigna, Healix, Simply Health, WPA and Vitality.

Q: Is there a cancellation fee if I cannot attend my appointment?

A: You will not be charged a cancellation fee if you contact us prior to your appointment to cancel or reschedule. However, if you do not attend your appointment without informing us beforehand then a fee of 75% of your total scan cost will apply.

Q: How do I prepare for my scan?

A: After booking your appointment you will receive the relevant patient information guide/s by email or post. Our patient information guides are also available to view and download from our website:
When you arrive for your scan a member of our Imaging Team will take you through the health and safety protocols and questionnaires relevant to your scan.

Q: Can I have a friend/family member accompany me in the scanning room?

A: Of course, we do our utmost to make sure patients feel comfortable and at ease during their scan. You are welcome to bring one person with you inside the scanning room; provided they meet all health and safety protocols.

Q: How long does the scan take?

A: The length of time the scan takes depends on which scan you are having and if you are having multiple body parts scanned. Please check with our bookings team when you book your appointment and they will be pleased to advise how long your scan will take.

Q: What can I expect during my scan? Will I have an injection?

A: On arrival for your scan the radiologist will go through the detailed journey of your scan so you know exactly what to expect. You may experience some loud noise from the scanning machines; for which we provide headphones playing your choice of music. An injection is only required if your scan involves a contrast injection - this information will be provided to you when you book your appointment.

Q: Is the scan safe? Will I feel anything? Are there any risks?

A: All our scans are safe and you will not feel any pain from our machines. The radiologist will ask you a health and safety questionnaire at the time of your scan to ensure you meet the criteria to have a scan and to minimise any risks.

Q: Do I have to wear any special clothing? Can I wear jewellery?

A: At the time of your scan you will be provided with a gown to change into. This helps to ensure your scanning images are clear. Jewellery is prohibited due to the magnet in the scanning machines and the radiologist will check this prior to your scan to ensure all health and safety protocols are met.

Q: What if I am pregnant?

A: All female patients are asked this question at the time of booking and prior to their scan. Pregnant women are not permitted to undergo any diagnostic imaging as it is harmful to unborn babies.

Q: What if I have a metal implant?

A: Due to the strong magnetic field in the scanning machines, metal is not allowed in the imaging room. Scans are prohibited for patients with a metal implant or pacemaker; if this applies to you then please rest assured an alternative solution will be researched and recommended to you.